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The Customer Hub is your one-stop customer support hub which allows customers to see their complete purchase history, download invoices, update their credit cardinformation, and self-cancel their subscriptions.
Reduce Customer Support Tickets
Stop the layup support request which are taking up your support inbox. With the's Customer Hub, your customers have access to all of the details they need about their order without you or your team needing to lift a finger. No more long wait times. Don't be confused about what they bought.
Customers are able to access your Customer Hub by clicking the link inside of their receipts for orders or subscription charges reminders and much more. Customer Hub uses a "magic link" login method. This means that there aren't any passwords to keep track of! Customer Hub emails your customer with a safe, secure link to ensure they don't get locked out.
Did we mention that Customer Hub works flawlessly on mobile devices? Customers can access the assistance they require regardless of the device they're making use of. Which is critically important, because our stats show us that just over 60% of Customer Hub visitors log in using mobile devices.
What's new with Customer Hub?
In this latest release, we've introduced the payment History section within the Customer Hub. It is where users will be able to see each and every payment, order, charge and refund, all in one spot.
Customers can view the information of their order when they click on any line item on the payment History table. Customers will be able view a fully-loaded invoice, listing every element of their purchase. Instantly see what items were bought, the amount of taxes or shipping was charged, what credit card was used, and additional.
Provide 'Self-Help' to Customers Help
With our Customer Hub Your customers also get the tools to manage their own subscriptions. Allow your customers to quickly update their credit card on file, see when they'll next be charged and then cancel their subscription entirely--all without needing the help of a customer help desk.
If your clients can control their subscriptions on their own, they get happier customers and many hours of your time returned every week.
If anyone does need extra attention, the Contact Us tab directs them to your email, social media profiles or to your customer service website. We're making customer service painless.
is now available on Grow Plans
Customer Hub was previously available only existed on the Scale plan. With today's fresh updates, this new support-boosting feature is now available for Grow too. The Customer Hub is live in every Grow as well as Scale accounts.
This means that you've got the equipment you need to thrill customers, simplify the repetitive tasks of support, and give your community the necessary tools to receive billing support.
If you ever want to do this, you may turn off the Customer Hub off by one click inside of the Marketplace Settings.
To get Customer Hub working for you and your customers, hop over to .com to sign up today for a free trial! Explore how these features can enhance your online store.
The all modern Customer Hub will be the perfect tool for serving your customers, and lowering your workload simultaneously. This means you are able to invest that earlier time in creating new services, expanding the number of customers you serve, as well as enthralling your clients.
Begin a trial of one of our Grow and Scale plan and use the Customer Hub today!