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Eyal Avital joined in the Customer Happiness team in the year the age of six. Eyal Avital is passionate for serving customers and also travel and eating and is also seeking out innovative solutions for the problems that customers face. Learn more!
We want to know more about you: your background, your interests, as well as your work
I'm a huge admirer of the character Mr. Rogers and always wanted to help other people. It led me into 20 years of customer service. I'm able to support, aid in solving problems and cheer on our customers!
Eyal loves searching for the hottest restaurants
After a friend's push to look it up I opened an old-fashioned restaurant for 6 years, and now I've never thought of the idea. If I'm not serving my clients or serving them food and drinks, I'm looking for a new hidden gem or planning my next trip to the beach with my loved family members, drinking coffee in one hand while eating something with the next.
What is your typical day at work here at En?
Every day is a thrilling new experience! I'm in a position to assist customers from around the globe and help them solve their issues. When it's educating them on benefits to members or delving into a problem which is difficult to resolve, I'm glad to be here and make things easier for my clients.
winding down from an active day of aiding customers
As AI is becoming an increasingly important technology in communication I am focused on keeping our human assistants in place making authentic connections, constantly assessing their needs as well as ensuring that everyone is well-informed, supported and well-equipped to meet their goals.
Remember an event you have fondly remembered in fondness with one of one of our (potential) clients. What problem or issue they encountered and the way you solved the issue
The client was looking to offer an incentive to their members that isn't available from the start. Instead of telling them "no," (we do everything we can to avoid) I devised an innovative solution using our API.
The option they selected is perfect to their specifications and it worked flawlessly! We were all thrilled with the outcome, which transformed into a triumph from a challenge.
What is your opinion about what constitutes a good membership company?
I believe that keeping your subscribers happy is essential to establishing the perfect subscription service. When creators have the ability to communicate with their members and their customers and members this is more than transactions in money it's about creating an atmosphere that makes customers feel like a part of the company.
One of Eyal's favourite foodie favourites
In a chaotic world These connections can bring security satisfaction, joy and desire to remain.
What did you learn from ?
I've observed from the past that clear and effective manner of communication are crucial for customer service regardless of whether it's either in person or via the internet. Although online support can seem more convenient, using the wrong tone, or employing the wrong language can lead to frustration from customers.
The PREACH model of communication (Proud Reliable, Honest and Empathetic in addition to being an well-organized and clear) is crucial in working with any client.
Eyal is currently on an adventure of her own.
I am truly grateful to work alongside my team of support since everyone is a model of the same qualities when it comes to customer interactions. What is the most significant lesson? Communication is a talent that develops through repetition as well as the determination to improve of any mistakes you make.
What are the top three things you'd offer to someone in your field or your department?
Three ideas for success with customer support
- Ask questions, followed by more questions to understand your client's needs as well as identify the cause of the issue.
- Make sure you contact them regularly for the event that you do not receive a response. The customers appreciate your efforts to communicate with them, particularly when everyone is working.
- Make sure you keep the promises you make. Making sure you believe in the promises you make to customers builds trust, and will ensure long-lasting satisfied customers. The promise was that you would contact them at a specific date, so don't forget!
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