In the current competitive environment, retaining customers and reducing the rate of churn is essential to longevity. Companies that implement solid customer education programs reporting an average 7.6 percentage increase in revenue this is among most efficient ways to achieve significant improvements in satisfaction of customers, retention, and overall expansion of the business.

  Skip ahead:  

•    The reason why customer education is essential for business success
•    Plus: Ensuring the success of customer education
•    Benefits and Success Stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Starting using Plus

The reason why customer education is essential for business success

The education of your customers can help your customers maximize the benefit of your product by reducing the amount of frustration they experience and helping them remain engaged for a long the course of. It not only increases retention but it also turns the customers into advocates who recommend your brand. The well-educated customer is able to use and navigate your products independently, reducing their need for support and freeing your customer service team to concentrate on more complex, high-value interactions.

A well-designed customer education and training program also can speed up time to worth. If customers are able to quickly understand how to utilize your service and meet their objectives They are likely to continue using your product and to explore further features. It creates a cycle of more engagement and loyalty, which helps to increase customer lifetime value (CLV) and overall revenue growth.

Moreover, customer education lets your staff monitor the impact of educational content through metrics such as the rate of completion, customers' feedback, as well as engagement analytics. This information helps you improve your education strategy, and demonstrate the value of your strategy to all stakeholders and show that investing in customer education yields measurable returns.

Plus: Driving the success of customer education

Plus has been designed to help organizations create highly effective and flexible training programs that help customers growth and retention. By providing a comprehensive suite of tools for course creation as well as engagement and analytics, Plus empowers your team to provide effective education that is tailored to your clients' requirements at all stages of their journey.

Benefits as well as Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The organization created Subscription Academy with Plus to create a complete online learning platform with expert-led masterclasses, courses, as well as certifications. Its intuitive design and robust analytics enabled Chargebee to continually improve the learning experience and scale the offerings of their customers without limiting them.

" Plus offers exceptional capacity, allowing businesses to grow their courses and the student base without any limitations."

  --- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students were trained in more than 20 countries, which led to greater customer satisfaction and decreased the rate of churn.
• More than 800 learners showcased their certifications, boosting the community's engagement as well as enhancing Chargebee's global brand presence.

Promoting customer loyalty Hootsuite's successful strategy for Plus

Hootsuite used Plus for the development of Hootsuite Academy and to offer a range of scalable online courses and certifications that are accessible to customers as well as the general public. Hootsuite Academy covered topics like social selling, media marketing as well as social advertising. It also helped to increase understanding and participation.

"Hootsuite Academy" is one of the most effective instruments we can use to reduce the rate of churn as well as improving the amount of time spent."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• Over 450,000 students have been received training and 72,000 certificates were given, creating a huge number of knowledgeable and loyal users.
• An impressive reduction in customer churn, as they felt more confident and engaged and engaged, which resulted in better retention as well as more effective advocacy.

Streamlining customer onboarding: The PayShepherd's story using Plus

PayShepherd improves relationships with contractors and offers project-specific insights to the owners of assets in the industry. However, they faced significant challenges in onboarding new users.

The process was time-consuming, requiring one-on-one meetings for users to be guided through each part of the application. This approach was inefficient and a waste of resources, and eventually became a barrier to company growth.

PayShepherd implemented Plus to address these challenges and created a self-guided online course of instruction. This platform allowed users to learn the software according to their own speed, freeing up the company's resources while ensuring consistent training across their growing customers.

"We were extremely successful in our launch. We had a full-time use of Plus within four weeks. Plus was back with the team for 350 hours in three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% decrease in onboarding time, saving 350 hours in just three months.
• Positive feedback from users who were pleased with the support offered by the platform for different learning styles, such as download and visual content.

PayShepherd employed Plus to maximize resources and enable their team to keep its personal contact while scaling up to support many more customers efficiently.

Scaling customer education to empower customers the Flashpoint's evolution with Plus

Plus provided the ideal platform for Flashpoint to move into an online, self-guided learning method. This shift allowed the company to establish an online school that empowered users to learn on their own terms while maintaining consistent, high-quality education across all levels.

        "Using Plus has given us the opportunity to employ our customer education on a large scale. To date, we have taught over 3,000 people about our services and products. Without plus, it would have taken an immense amount of resources to train our user base."    

- - Grace Tilmont, Director of Education Services at Flashpoint

Results:

• More than 3,000 users trained in their services and products significantly cutting down on the amount of costs for training on a large scale.
• Enhanced customer onboarding and engagement, allowing users to build confidence in their products and increase efficacy.

The scalability of Plus made it possible for Flashpoint to incorporate multimedia, design bespoke courses for learners, and also provide constant updates in line with the evolving nature of their platform. This scalable approach not only improved the customer educational experience, but also established Flashpoint as a pioneer in customer-focused, proactive education.

Starting with Plus

If your goal is to streamline onboarding, minimizing support demands or increasing the adoption of your product Plus provides your staff with intuitive tools, advanced analytics and scalable. Create courses efficiently and quickly while analyzing the impact of your education in real-time.

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