In today's highly competitive business environment, making sure customers are loyal and reduce turnover is essential to guarantee long-term success. Businesses that have implemented solid educational programs for their customers will see the average 7.6 percent increase in revenue this is among most efficient methods to see significant improvement on customer satisfaction retention, satisfaction, as well as overall growth of the business.

Skip ahead:

•       Why customer education is crucial to the success of a business
•       Plus: Contributing to the success of customer education
•       Advantages and Stories of Success
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       beginning with Plus

The reason why education of clients is essential to the growth of a business

Education of your clients could help customers reap the benefit of your product through reducing their anxiety and making certain they are active for long periods. This not only improves the retention rate but it also turns your customers into advocates that actively recommend your brand. Customers with a high level of education can utilize and explore your offerings on their own and without relying on customer support. This frees your customer success staff to concentrate on complex and important interactions.

An effective program for customer education will also speed up the process from beginning to value. Once customers can quickly master how to utilize your service and achieve their goals They will likely continue to use the service, and even explore other possibilities. The result is more engagement and loyalty, that helps increase the the value of a customer's lifetime (CLV) and overall revenue growth.

In addition, it helps your staff monitor the effectiveness of educational materials by analyzing metrics like the rate of completion, customers' feedback and engagement analysis. The information you collect will help you to refine the educational plan and show the value of your plan to all stakeholders. They show that investing in customer education is a way to reap tangible benefits.

Plus: Creating the success of customer education

Plus was created to help organizations create highly effective and flexible educational programs for customers that aid in the expansion of and retention. With a variety of programs, including software to create classes, engaging, and analytics, Plus empowers your team to provide effective training that addresses your clients requirements in every stage of their journey.

Reward Stories and Story of Success

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They developed Subscription Academy with Plus and created a full online platform for learning that provides professional-led masterclasses as well as courses and certificates. Its easy-to-use design and robust analytics enabled Chargebee to continuously enhance their learning experiences and also to increase the range of offerings for their customers, without having to limit their offerings.

" Plus is an incredibly powerful platform that offers scalability, enabling companies to expand their course offerings and student numbers without having to limit."

     -" Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• The program has educated more than 5,400 individuals across 20 countries. It has resulted in improved customer service and reduced the amount of customers who leave.
• More than 800 attendees presented their credentials to encourage participation from the community and enhancing Chargebee's global reach. brand.

Boosting the customer's loyalty Hootsuite's growth through Plus

Hootsuite used Plus for the development of Hootsuite Academy and to offer different video-based courses that can be scaled and certifications accessible to customers as well as people in general. Hootsuite Academy covered topics like social advertising, marketing via social media and advertising, elevating user awareness and engagement.

"Hootsuite Academy may be one of the most effective tools we have for reducing churn and increasing retain."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• More than 450,000 learners trained and 72,000 certifications granted which creates an enviable number of knowledgeable and faithful customers.
• Significantly reduced customer churn, as customers were happier and pleased This resulted in improved retention as well as better advocacy.

streamlining the customer's onboarding process: PayShepherd's experience using Plus

PayShepherd simplifies the relationship between contractors and provides project insights for the owner of assets within the field. They also faced major difficulties in integrating new users.

It was a long process that required meetings with one person for users to be guided through each part of the program. The method was not efficient and was a waste of time and resources. This also presented a problem to the growth of the business.

PayShepherd implemented Plus to address these issues by creating an online self-guided instruction course. Users will have the ability to study the program according to their pace, which frees their resources as well as providing consistent instruction to the ever-growing number of customers.

"We have had a very success in the rollout. The full-time usage of Plus in just four weeks. The Plus program was used by our staff for with 350 hours in less than three months."

     -- Jenn Hunter, Co-FounderPayShepherd    

Results:

• 75% less the amount of time in the process of boarding. This is a total of 350 hours over three months.
• Positive feedback from users who were satisfied with the services provided by the website for various learning styles, such as downloading and videos.

PayShepherd used Plus to increase their resource capacity and allow their staff to maintain personal contact with its users while scaling up to support greater numbers of users efficiently.

     The growth of education for customers in order to empower customers to take advantage of the evolution of Flashpoint with Plus    

Plus was the best platform that allowed Flashpoint move to become an on-demand, self-guided learning system. This change enabled the company to establish an online school that allows users to study on their own terms and offer consistent, high-quality instruction across the board.

"Using Plus has given us the chance to apply our education for customers on the level of. We have trained over 3000 customers on our products and services. Without plus the fact that it took immense amounts of money to train our user base."

- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• Over 3000 clients received training in their services and products drastically reducing the time required for massive education.
• Increases the engagement and onboarding customers, allowing them to feel more confident and improve the efficiency of products.

The flexibility of Plus allowed Flashpoint to include multimedia elements, develop custom learning paths and offer regular update that reflect the continuously changing characteristics of its platform. This scalable approach does not just enhance the overall education experience, but also established Flashpoint as the market's top provider of interactive, user-focused education.

Starting with Plus

If your aim is to simplify onboarding, reduce requests for assistance or increasing adoption of your product Plus gives your team expert tools, the latest analysis, and unimpeded scalability. Start courses swiftly and efficiently while analyzing the impact on your learning with real-time accuracy.

Maximize Profits by utilizing Profits Boosted by Internet. The art of learning

Are you looking to increase the size of your company and boost your the amount of revenue you earn?

The Book of Plus is your best-in-class guidebook. It contains 12 real-life stories of success every month during the year. Explore proven methods by organizations that have scaled up online learning for big gains.

     Get your complimentary copy today to discover the strategies which are successful!    

Are you willing to change your business with online learning?

Plus offers you the support and direction to create effective, profitable, and sustainable training programs specifically tailored to your specific business goals.

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