In the current competitive marketplace, retention of customers and decreasing the churn rate is essential to longevity. Businesses that have solid customer education strategies can achieve an average 7.6 percent growth in revenue it is one of the most effective ways to achieve significant improvements on customer satisfaction as well as retention and overall business growth.

Skip ahead:

•       The reason why customer education is vital to the success of a business
•       Plus: Ensuring the quality of education provided to customers
•       The benefits and the success tales
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Getting started using Plus

How education of the customer is essential to the success of a business

The process of educating your customers will help them maximize the benefits from your product, thereby reducing frustration and ensuring that they remain engaged for a long length of time. This is not just beneficial for retention, but also makes customers into advocates who actively promote the brand of your business. The more educated customers can benefit from your product without assistance, decreasing their requirement for assistance and freeing up your customer success team to concentrate on more intricate, worthwhile interactions.

A well-designed educational and training for customers will also speed up the process of turning customers into value. If customers are able to quickly comprehend how to use your service and achieve their goals and goals, they're more likely to stay with the product, and even explore other options. It creates a cycle of greater engagement and loyalty, which aids in increasing customer longevity value (CLV) in addition to general growth in revenue.

In addition, educating customers will help you track the effectiveness of the educational material by measuring things including course completion rate as well as customer feedback and the number of times they engage. This data can help you to improve your educational strategy and prove its merit to those who are involved, by proving that investing in education for clients yields tangible results.

Plus: Driving success in customer education

Plus was developed to aid businesses in creating efficient and long-lasting training programs for their clients that aid in growth and retention. With a broad set of programs that allow for analysis, engagement and tracking, Plus empowers your team to provide effective training that meets your customers expectations at any stage along their journey.

Benefits and Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The business has created Subscription Academy using Plus and developed a complete online learning platform which includes expert-led masterclasses, classes and certificates. Its user-friendly interface and advanced analytics have enabled Chargebee to constantly improve their educational experience as well as extend their services without limitations.

" Plus is a remarkable scaling system that allows companies to expand their range of courses and students base without limiting their options."

     " Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students have been educated in more than 20 countries, leading to greater satisfaction with the service and less in the rate of churn.
• More than 800 learners showcased their certifications, boosting participation in the community and increasing the global presence of Chargebee's brand.

Boosting customer loyalty: Hootsuite's successful strategy for Plus

Hootsuite used Plus to create Hootsuite Academy and provide an array of online courses as well as certifications available to both customers and the general public. Hootsuite Academy covered topics like social marketing through media, social selling as well as social advertising. The program also contributed to increasing awareness and participation.

"Hootsuite Academy is possibly one of the best tools we've got to lower the rate of turnover as well as increase retention."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• More than 450,000 people who have received education and 72,000 certificates were awarded, creating a large number of knowledgeable and loyal customers.
• An impressive reduction in the percentage of churning was noticed as clients were more comfortable and enthused, leading to improved retention and stronger campaigns.

simplifying the process of onboarding customers: PayShepherd's journey through Plus

PayShepherd improves relationships with contractors and offers project-specific information to managers of assets in the business. However, they have confront significant difficulties the process of integrating new users.

It was a lengthy process that involved meetings with just one individual to assist users to navigate through every part of the program. This method of operation was unproductive and was a waste of time and became a roadblock for growth of the company.

PayShepherd is implementing Plus to address these issues by creating an online self-guided training program. This platform allowed users to be able to learn about the software at their own pace, which freed up the company's resources and ensuring consistency in training across their growing customers.

"We have been extremely successful with the launch of our product. We were utilizing Plus in just four weeks. Plus was back with the team for a total of 350 hours in three months."

     -- Jenn Hunter, Co-FounderPayShepherd    

Results:

• A reduction of 75% in the amount of time that is spent onboarding that's 350 hours in only 3 months.
• Positive feedback from users who loved the ability of the platform to cater for different types of learning. This is true for both downloads and video media.

PayShepherd utilized Plus to increase their resources and enable their team to keep its human interactions and expand to support larger amounts of users more efficiently.

     The expansion of education for customers in order to improve the lives of customers Flashpoint transformation is a result of Plus    

Plus provided the ideal platform that allowed Flashpoint to move into a self-guided on-demand approach. This shift allowed the company to launch an online school that empowered users to learn at their own speed and also provide top-quality continuous education at every level.

"Using Plus has given us the opportunity to utilize our education for customers in a larger scale. We have educated over 3,000 users in our products and services. Without Plus It we would need a massive amount of resources to train our customers."

-- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• There are more than 3,000 people who have been trained in their products and services drastically reducing the quantity of money required for massive training.
• Increased engagement and onboarding of customers which allows customers to build confidence in their products and boost effectiveness.

The flexibility of Plus allows Flashpoint to integrate multimedia elements, develop custom training courses to suit the needs of learners and also provide regular changes that are a reflection of the changing characteristics that the technology. The scalable model does not only improve the overall user educational experience but also establishes Flashpoint as an innovator in customer-oriented, proactive training.

Beginning using Plus

If your goal is to streamline onboarding, cutting down on customer support or products' adoption, Plus will provide your staff with intuitive tools, sophisticated analytics as well as seamless scaling. Start courses swiftly and efficiently as you analyze the effects of your learning with real-time accuracy.

Make more money with Profits Boosted by Internet. The art of learning

Are you looking to increase the size of your company and generate more the amount of revenue you earn?

The Book of Plus is your most comprehensive guidebook that includes 12 real-world stories about success and each month of the year. Learn proven strategies from organizations that have scaled up online learning in order to achieve huge positive outcomes.

     Take a look at your copy of HTML0 now and learn how to use it!    

Are you interested in changing your company's culture by using the online method of learning?

Plus provides you with all the required tools and guidance in creating scalable and revenue-generating education programs, which are adapted to the goals of your business.

 Are you having questions or would like to learn more about what Plus could do for you?

Get connected to us right now to reach your goals with us!

This post was first seen on here