How do you build relations with your Customers through Storytelling

Feb 18, 2023

If someone is able to tell a story which sticks in your brain for time after you have heard that story, this is the beauty of telling stories. The research has proven that individuals are attracted to the power of a story, because it's the way we communicate to one another. Due to the technologically sophisticated the world has become it's becoming more difficult to connect. But storytelling is still able to be a powerful tool in building relationships with people.

This is where storytelling can be used to help your company. If you're thinking of selling your items, you're likely to believe that it's better to discuss only your goods on your website. While that's obviously an important component of selling online however, it's not what attracts the customers to your brand. Your website might be great in describing your products however it's often not enough to get customers to "buy in to the brand. It's crucial to establish this relationship with customers can have more value than you imagine and a compelling narrative helps you to get there.

Story telling is an effective technique for Selling Online Software

Online-based software companies will boost sales by telling a an engaging story, and creating an emotional connection with potential customers. How? Customers are more likely to pay for digital products and services which make people feel content in their interaction and relationships with the company. Making a connection through the creation of an image of your company on your website will help to create these positive feelings and boost the sales.

If you're wondering if you've got a story to share, the answer is a positive yes. Every company has its own tale to tell. If you're able to answer these questions, you'll be well ahead of the curve:

  • How did you come up with the idea the business was based upon in the beginning?
  • Did you reach an agreement about the name of the firm?
  • How did you get the position you have today?
  • Why do you love what you do?

A well-crafted story can create positive relationships with prospective customers. This will lead to a higher conversion, and a more loyal feeling that is the backbone of long-term customer relationships. Stories that are entertaining tell, educate, and provide benefits to future clients.

Take for instance the business Marketo. Marketo's groundbreaking marketing platform is being implemented well, and comes with an interesting story. The site of the site of Marketo they talk about the ways in which "Marketo has evolved into a market leader in automated marketing, however at our core we are marketing companies which is to say, run by marketers. Each day, we get up contemplating ways we can help people who are marketing as well." Take note of how Marketo does not talk about how great their program has, but instead they give a brief account of the fact that they have always had their clients in their thoughts.

Stories to Share to Make Connections with Customers

The stories you tell create a sense of humanity for your company. These are the things that make your company unique. Let those stories become your own voice.

Marketo is able to do this by speaking about their focus on their marketers. You'll notice how they don't simply talk about their broad client base or their typical customers, but are specific in addressing whom their target customers are. Do you have trouble writing your own narrative? Get in touch with your current clients! Here are some suggestions to help you get started:

  • What can you do to be better than others in the same industry?
  • What are they most excited about in your business?
  • What is their opinion of the company's image with other individuals?
  • What made them come across your initial impression?

Change their concerns into stories that create connections with potential customers.

Connect with your Customers Through Videos and Photos

There's a saying that goes, "A picture is worth more than 1000 words." The customers love to take photos to provide them with a glimpse of the business, its style of operation and also what sets them apart. Photos give potential customers a peek of the organization.

Make use of images that convey the values you hold as a company. The focus must be on your client and the connection you have with them. When you share your beliefs as a company and you inform the client not just 'what' they're buying, but also who they're purchasing from.

Then, you can present the history of your business through video. Let the people of your organization and allow your clients to see a face behind the company they are buying from. With how popular video has taken on and is now a part of your collection of company story could prove to be an excellent aspect.

Let Your Customers Tell their story of success

If your clients leave feedback on the product's success for them, you need to post these reviews on your site.

Giving testimonials from customers and recounting the story of a customer are great (and easy) ways to advertise your company. Potential buyers can get insight from their previous customers. with over 80 percent of potential buyers are seeking opinions when they are making a decision regarding what to purchase, So why not offer the buyers with an honest review from satisfied clients? Your customers' testimonials can inspire others to tell their own stories as well as help to build better relationship between your company and the individual who told the tale.

For these testimonials from customers Read your reviews online and talk with your sales representatives to find the names of customers with whom they feel might be willing to share their experience. You can ask them to write a testimonial themselves, or you can go an extra step. Ask your client about their experience with your product or service offer , and then develop an example case study that potential buyers to read while they're making their purchasing decision while visiting your site.

Detailed customer stories can help create a sense of belonging within your business. Be sure to have the approval of your customers to publish their stories.

It's valuable to share meaningful information with current and potential clients. Engaging, pertinent, and compelling tale is an effective marketing technique that can help you increase the growth of your business. So, ensure that your story is one that will inspire and motivate your clients.

Hannah Juley Hannah is recently graduated from UC Santa Barbara. Her experience as a marketing professional has led to her taking on the position of Marketing Coordinator. Hannah is responsible for content creation through social media, content and departmental expenses. If she's not at work, you can find her at the beach either playing volleyball or going through an book.

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