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8 Customer Success Certificates for Free and Training Programmes

Aug 23, 2023

Customer success certificates are free and available as training programs for current and potential managers, support professionals, and stakeholders.

It wasn't so long ago that customer-focused roles made headlines as some of the fastest-growing and most likely jobs in the near future. These roles were featured on top lists along with other prominent careers such as data scientist and artificial intelligence expert, and robotics engineer.

The latest numbers from ChurnZero shows that the customer success teams continue to grow in influence and size. The budgets of their teams are increasing also. So if now seems like an ideal time to grow your career path in the field of customer satisfaction then you're in good company.

  • Customer success skills are in demand. Communication, empathy, organization, customer education and problem-solving with creativity are vital skills in successful customer service. They're extremely transferable and desired capabilities in other positions, also.
  • Success in customer service is an avenue to leading. If you have your sights for executive positions, customer success is becoming an increasingly obvious method to get there. (Success coaching predicted this in 2022. They remain true to that forecast today. )
  • Customer success embraces different backgrounds. Retail, sales, hospitality, IT, consulting... you name it, and there's likely a customer success requirement for the expertise you've developed already.

There's also a big ring that's attached. As customer success gets more popular as a field as a profession, job markets become more competitive.

This is where certifications and training are able to make a significant distinction. Not only are they an opportunity to gain knowledge and develop skills that you will use everyday and also, they tell the world: I'm great in the things I'm skilled at. I'm committed to the work I do. I'm committed to my personal achievement. What is the best way to make a mark in an ever competitive market?

There are tons of training and certification programs to ensure the success of your customers. Yes, you can even go to university for it! But, a lot of universities will ask you to make an investment through your account. It's fine - but sometimes you want to try dipping your feet into the pool prior to taking an entire dive. Sometimes, that complete dive isn't feasible using the tools you've got.

It's good to know that there are free options out that you can try as well! This article is all about.

Skip ahead:

Training for customer success that is free to customers courses

The ideal customer satisfaction training course is determined by what you'd like to gain out of it. Starting out fresh on the work? Find an introduction course that provides an overview of what you'll do day-to-day. Are you looking to improve a particular technique? There are free alternatives to get into the in-depth also.

We've done the legwork for you, and have found three no-cost customer satisfaction courses that address a variety of topics important to the field of customer success.

Program 1. The Customer Education Blueprint by Plus

  Description of the program and an overview  

We've created our own extensive online course that will help you create a dynamic customer education academy and take your customer success program to the next level in a matter number of weeks.

The course includes cutting-edge customer success strategies with expert advice and hands-on exercises led by customer success professionals with real-world knowledge. Learn how to keep and engage customers, paving the way to increase use of products and services, reduced churn, and a loyal customer base.

  Topics of interest  

This class covers all the major points and is focused on using customer education in order to bring your customer-focused program to the next step:

  • Learn who your potential customers are, and what they want from you. their needs
  • Help customers board easily with the customer journey map
  • Make use of various structures and techniques to build a customer-oriented academy
  • Create compelling course content across different formats
  • Use both qualitative and quantitative metrics to measure your success

Benefits and features

This is what we like about this course:

  • From top to bottom  It's a comprehensive dive into understanding customer education and putting it into practice in your business
  • You can go at your own speed Take it at your own pace or take it in pieces. The program is designed to fit into your timetable - not the reverse.
  • The most recent and best It's not last year's details. These strategies and techniques have been updated to reflect the latest trends.
  • Connectivity to community : Students can connect and share ideas with the same-minded professionals
  • Impact immediately : We've designed this program to lead you toward real, measurable outcomes without the need for a long ramp-up

  How do I access the program  

Easy! Sign up here now and get access to this course right away.

Program 2: Aspireship's Customer Success Foundations as well as Customer Success Intense

  Overview and description of the program  

Aspireship is a training and upskilling platform which offers foundational and intense programs designed for aspiring careers - customer success included. They focus on real-life learning, discussing important topics and collaborating with professionals who are experts within the field.

It is possible to access the initial class in both the Customer Success Foundations and Customer Success Intensive programs for free. They cover the need-to-know basics that will help customers get started on their way to successful. The course is just 1.5 hours, each is an easy time investment to make.

  Topics of interest  

Foundational and intensive programs are based on the same curriculum, but with different depths. For this first course However, they make the basics:

  • The customer lifecycle and every phase of it
  • A smooth experience for the customer
  • Defining customer success and setting the expectations for it

Features and benefits

The first course is a good opportunity to begin when you're brand new to customers' success, whether seeking it out as a career or are launching a new initiative within your business.

  • Gain perspective  Get tested and tried methods and tactics from an array of experts who have walked the same path.
  • However, there's more: By signing up for their free membership, you can also access their entire video library, including titles like "Achieving psychological health and equilibrium in the role of a CSM"
  • Go deeper: If you like the free courses there is the possibility to dive deeper into client satisfaction as a specialization by completing their complete plans (that's an expensive plan however)

How can I get access to the program

You can create an account by clicking "Sign for an account" on the website of Aspireship. Fill in your details and confirm your email to begin learning!

Program 3: Userpilot's Product Adoption School

  Overview and description of the program  

The program is a simple reading exercise that focuses on creating a stellar user experience during the onboarding process for customers who are new to our service, from initial activation to an ongoing adoption. The program is delivered by email over 5 days... or if we're being honest, you can binge it all in one go.

There's value in here regardless of whether you're brand new to customer success or a seasoned professional who wants to improve your abilities to be a better customer. The price at $0, there's no wasted investment.

  Key topics covered  

A sneak peak into the five lessons Userpilot delivers to their students

  • Understanding the fundamentals of efficient onboarding
  • Mapping every stage of the journey of a customer
  • Fixing friction points where customers drop out
  • Exploring different digital user experiences
  • Setting goals and measuring performance

  Benefits and features  

This Product Adoption School is easy to join if you've got time to spare:

  • A delight for readers : If you're a student who does best with images and text this could be one of the few options designed just for you
  • The weekly or self-paced version: Complete it according to your personal preferences and get a further boost from the mailer cadence
  • Quick-knowledge hits: Summaries and important takeaways at the conclusion of each module helps to cement the knowledge you've gained in your brain
  • Knowledge meets action  Each lesson includes a list of recommended actions to help you improve your onboarding as you go

  How do I access the program  

Give Userpilot your email address on their page for the program and they'll do the rest - no other details are necessary.

Certificates of customer success for customers free

Certifications for customer success are evidence that you've achieved an industry-accepted standard of knowledge and skill. They show you've put in the work and reached the level of proficiency that will make you an effective employee.

Because they often require standardized exam materials, live classes, and exam sittings, many customer success certifications are expensive. The cost can vary from $99 per year to the level 1 Certified Customer Success Manager (CCSM) credential to over $1,795 for a CSA-accredited credential.

The free certifications might not be as widely recognized or respected from employers as their paid counterparts. However, they appear great on resumes and can help you develop capabilities that be a huge contribution to your team!

Certification 1: Monday U's Customer Success certification program

  Overview and requirements  

Monday.com's program for career growth covers customers' success, social impact and business growth. Their Monday U Customer Success Certification program is focused on building strong relationships with customers to help you understand their requirements and support them get there.

The foundational course that will take you from a beginner to hero in just seven weeks, this certification comprises 55 hours of instruction and hands-on workshops.

No previous experience is necessary, so this certificate is ideal for those who are learning about customer success in the first place.

  Knowledge and skills taught  

By the end of this class, you'll be familiar with:

  • Navigation of the journey of the customer
  • What is customer data and how do you utilize it
  • Engaging and connecting with customers
  • mastering features of the product and resolving oppositions
  • Regularly preparing reviews for customers
  • Finding a job the field of customer satisfaction

  Benefits of completion  

Yes, you can get LinkedIn publicity rights. Add it on your resume as well. The most significant benefit of completing this course is the focus they put on starting a career, with top students expected to be offered a full-time job offer by the firm itself.

It also sets you up for success throughout a range of positions within customer success, including consultants for implementation, client relations manager, success manager and a renewal manager.

  How can I get this certification  

Monday U is a class that limits you to 40 spots. It is required to send a resume and go through the online application process to be hired by their team. If accepted, the student have to attend at least 80 percent of their sessions and complete the main assignment for the course.

Certification 2: HubSpot Academy's Inbound Training Course

  Overview and requirements  

HubSpot Academy The education division of the well-known CRM firm has more than 483,000 accredited graduates in courses across the fields of marketing, sales, as well as operations.

The Inbound Certification Course is a Swiss toolkit for everything customer-focused. The focus is on building a steady flow of satisfied customers who keep coming back for more.

There are no prerequisites to obtain this accreditation Sign up now and begin to watch in one from five available languages.

  Skills and knowledge are covered  

The certification focuses on the skills and understanding of using strategies that are centered around customers for business development. In the end you'll have:

  • The foundations of marketing and sales inbound
  • What is HubSpot's Flywheel model is and how it works
  • How do you find and define your company's mission
  • How to create shared business goals
  • What buyer personas are and how do you create them
  • How do you create a buyer journey for your business

Advantages of completion

The HubSpot Academy is globally-recognized and easy to display on your website and email signatures, as well as on your LinkedIn profile.

at just two hours (excluding exam time), you can knock this certificate off within a single day.

Additionally, you'll gain a broader comprehension of how sales marketing, and service strategies combine to form an environment of success for customers.

How do I obtain this certification

In terms of technicality, you must just pass the test in order to obtain this certificate, though it's recommended that you watch the video modules as well as take the test. When you've earned it, your Inbound certificate will be valid for a period of 25 months.

No-cost Learning Courses for Customer Success

Do you not have the time to complete the full training curriculum or even certification? Why not take advantage of a complimentary customer-success training complete in 2 hours or lesser?

While these courses aren't as extensive as other training programs or certificates we've reviewed They're perfect when you're in need of bite-sized learning that gives you an overview of the basics and a solid launch to a new point of entry.

First Course: HubSpot's Customer Service Course: Training in Inbound Service Fundamentals

  Course details and description  

In addition to the certifications offered, HubSpot also offers individual classes for training; for this particular instance, they are focused exclusively on customer experience customer service, satisfaction, and success. This one-hour session is all about engaging modern customers, guiding them to their success and transform them into advocates.

This is entry-level training that will teach the basic principles of inbound customer service. This training provides novices with the necessary information and the tools needed to start from the beginning.

  Curriculum and modules that are covered  

Through the course of six videos and two tests You'll learn these key strategic and useful points:

  • Customer journey maps across different industries
  • Customer engagement in today's world
  • Helping customers achieve the success they deserve
  • Earning promoters to aid your business in growing

Target audience

Consider it an introduction to the basics of customer success. It's an excellent choice for those who are making the first steps towards an industry that focuses on customer satisfaction, as well as business owners who want to learn more about strategies for achieving customer success.

  How to enroll in the course  

All you require is an account on HubSpot Academy. Signing up is free, and then you'll be able to access the entire curriculum as well as their certification catalog.

Course 2: Customer Success Management Fundamentals through LinkedIn Learning

  Description and details of the course  

The course explains the motivation for customer success and the most effective practices that go into it, and the fundamental principles that drive it. The students will be able to understand how and when customer success is the key to success.

In just under an hour, you can take this course on your own during your lunch break - and you'll be awarded a downloadable certificate of completion at the end.

  Courses and modules that are that are covered  

It is broken in two sections which cover an extensive range of topics:

  • What customer success management all about?
  • Different business models that benefit from customer success management
  • The value that a lifetime customer can earn is calculated
  • The 14 principles of customer success management (their secret to a success in implementation)

  Target audience  

for those who are new to customer success, those looking to expand their tools, or building a customer success business case, this class is an excellent resource that lays out the central purpose of customer success.

  How can I sign up for the course  

LinkedIn Learning offers one month of no-cost learning. This means you're able to sign-up for this course (and several others) with a price of zero. Simply click "Start my free month" and you're all set!

Course 3: Salesforce's Customer Success Strategies for AppExchange Partners

  Description of course and information about the course  

Don't let the name fool you - though this training course is built around Salesforce's AppExchange people at heart, its principles go far beyond. This text-based B2B training course, you'll get to read the latest information and tips from experts that is deeper than other introductory classes and at a comprehensible scale.

The aim is "help your clients achieve their goals and turn them into advocates of your services." Salesforce estimates it'll last for approximately 45 hours.

  Curriculum and modules included  

The class is divided into three segments, each with a long listing of subjects. We've outlined a few of our top choices, but we recommend you investigate on your own:

  • Understanding the lifecycles of customers
  • Defining customer churn (and how to avoid it)
  • Building a customer success team
  • Monitoring and tracking the customer's success
  • Making customers advocates
  • Improving your customer success strategy

  Target audience  

The program is effective in introducing and explaining the essentials of customer success, making it helpful for customer success newcomers. However, the course is primarily directed at managers that want to understand how to successfully incorporate customer success into their organization.

as a text-forwarding course that doesn't have a video, it's most effective for those who learn best via reading.

  How do I enroll in the course  

The course can be viewed in its entirety material by going on the website and no registration is required in the event that you do not follow the instructions. However, signing up for an account will give you a few perks, like access to quizzes along with additional resources and displayed badges.

Take advantage of your customer success training that is free

Excellent - you've found an online customer success course, training or even a course! What can you do to ensure you are getting the most value out of the experience? Here are a few suggestions we'd like to impart on developing your skills and knowledge from our own experience offering online educational services:

Be mindful of how you manage your time. The ability to be flexible comes with responsibility. A lot of classes online are self-paced, meaning it's up to you to ensure you've got every task completed.

  • Create a schedule to watch videos, read textbooks, writing tasks, and participating in the community.
  • Limit your distractions to the maximum extent possible by turning off notifications by using a blocker for websites, or downloading a focus app
  • Review the way things turned out. Are you able to stick to your plan? What annoyances did you experience that threw you off? How do you plan to handle your week next time?

Take advantage of all the tools available. There are courses that include additional resources that enhance or complement your learning. Do not put off these! Check for:

  • Helpful guides to master the basics step-by-step
  • Templates that give you a jumping-off point to put your knowledge into practice
  • Reports that dive deeper into the context of industry and most recent developments
  • Access to other programs and tools that are offered by the organization
  • Certificates of completion that you could add onto your resume LinkedIn profile

Leverage online communities. Online learning may happen while you're alone. However, that doesn't mean it should be one-sided as you are able to be in contact with fellow learners in places like:

  • Course-specific communities that enable student discussions, questions, as well as feedback
  • LinkedIn groups offer access to experts who are doing what you're trying to do
  • Study groups in which students cooperate and enrich each others' education

The customer's success is free education and certification benefits  The free customer success training and certifications advantage

It's not just an option to have. In a world where customers are more influential than ever before - and they have high expectations - many companies are rising to the challenge by embracing customers' success.

By investing into a customer-success training or certification program, you can harness that growing tide to push your career.

You'll not only acquire highly sought-after skills as well, but you'll also set yourself up to be highly sought-after positions. You establish yourself as an reputable, respected professional with a great track record in what you do. And they're proof you can include on your resume or LinkedIn profile to impress potential employers (and improve your earnings potential) as well). ).


 What's the best part? The potential for success is just a click away. Make the effort to create a better career by completing The Blueprint of Customer Education Blueprint from Plus.